Gambling Should Stay Fun — Healthy Play Principles
Gambling is most enjoyable when it stays a bit of fun, not a way to make money or to escape pressure. Making conscious, unhurried decisions about your time and budget is the foundation of safer play. A few simple principles help:
- Treat any money you spend as the cost of entertainment, not an investment
- Only ever stake what you can comfortably afford to lose
- Keep gambling money separate from the funds you need for bills, rent or essentials
- Never try to win back losses by betting more; chasing losses rarely ends well
- Decide on a time and money budget before you start, and stick to it
Set Your Limits — Deposit, Loss & Session Controls
Setting limits in advance is one of the most effective ways to stay in control, and Level Up Casino provides several tools you can manage yourself:
- Deposit limits cap how much you can deposit over a set period, typically daily, weekly or monthly
- Loss limits cap how much you can lose within a chosen period
- Session and time limits help you manage how long you play in one sitting
- Reality-check reminders, where enabled, notify you periodically of how long you have played and how much you have spent
You can set, review or adjust these limits in your account settings, or by contacting Customer Support, which is available 24/7. For your protection, reducing a limit usually takes effect straight away, while increasing one only applies after a short cooling-off period. Limits can be reviewed and changed again later as your circumstances change.
Take a Break — Time-Out & Self-Exclusion
Taking a break is a healthy and completely normal choice, and Level Up Casino makes it straightforward:
- A time-out (cooling-off) locks your account for a short period when you simply need to step away
- Self-exclusion closes access for a longer term, up to a permanent exclusion, when you want a firmer boundary
You can request either option in your account settings or through Customer Support. During an active break you will not be able to place bets, and marketing messages are paused. When a temporary time-out ends, normal access is restored; a permanent self-exclusion stays in place. Players in Australia can also use BetStop, the Australian Government’s National Self-Exclusion Register (betstop.gov.au), to exclude themselves from all Australian-licensed online and phone wagering services in a single step, for a period from three months up to a lifetime.
Recognising the Signs of Problem Gambling
Gambling can stop being fun without you noticing. It may be worth taking stock if several of the following feel familiar:
- Spending more time or money on gambling than you intended, or can afford
- Trying to win back losses by gambling more
- Gambling to escape stress, worry or low mood
- Being secretive about, or downplaying, how much you gamble
- Letting gambling affect your work, study, sleep or relationships
- Borrowing money, or selling things, to fund gambling
None of this means there is anything wrong with you, and none of it has to be faced alone. If some of these points ring true, the support services below are free, confidential and there to help, whether for you or for someone you care about.
Where to Get Help — Support Resources
If gambling is causing harm to you or someone close to you, free and confidential help is available. Support in Australia comes first:
- National Gambling Helpline — 1800 858 858. Free, professional and confidential phone support, 24 hours a day, 7 days a week
- Gambling Help Online — gamblinghelponline.org.au. Online chat, email and self-help counselling, available 24/7 across Australia
- BetStop — betstop.gov.au. The national register for self-excluding from all Australian-licensed wagering services
For players outside Australia, Gambling Therapy (gamblingtherapy.org) offers free online support in several languages. If you or someone else is in immediate danger or crisis, contact emergency services on 000, or Lifeline on 13 11 14. All of these services are independent of Level Up Casino, free to use and confidential.
Protecting Minors — Strictly 18+
Gambling at Level Up Casino is strictly for adults aged 18 and over. During registration, every player completes Know Your Customer (KYC) identity verification, which confirms their age and identity before they can play. Accounts that cannot be verified as belonging to an adult are blocked, and any funds are handled in line with the operator’s policy. If you share a device or home with people under 18, we encourage you to use parental controls and device-level filtering, such as family-safety settings or content-filtering software, to prevent under-age access. Gambling is an adult activity, and protecting minors is a responsibility taken seriously.
Our Commitment & Staff Training
Level Up Casino is operated by Novatrix SRL under a gaming licence issued by the Tobique Gaming Commission (Licence No. 0000002). Although the operator is licensed offshore rather than within Australia, it provides responsible-gaming tools to all players and directs those in Australia to local support services. Customer Support staff are trained to recognise possible signs of gambling harm, to respond with care rather than judgement, and to signpost the help available. These responsible-gaming measures are reviewed on an ongoing basis.
Contact & Account Tools
You can take action at any time. Deposit limits, time-out and self-exclusion can be set in your account settings or by contacting Customer Support; our Terms and Privacy Policy explain how your account and data are handled. If you would like to talk to someone now, the National Gambling Helpline is available on 1800 858 858, 24 hours a day, 7 days a week, and Gambling Help Online offers chat counselling at gamblinghelponline.org.au. Asking for help is a normal, sensible step, and support is always close at hand.