What Information We Collect
We collect information that you provide to us, information generated when you use the Services, and information we receive from third parties.
Personal Information
“Personal Information” means information that identifies you, or that can be used to identify you. We may collect:
- Registration details, such as your name, email address, date of birth, gender, residential address and telephone number
- Government-issued identification used to verify your identity and age (KYC)
- Payment information, such as card or e-wallet details and transaction records
- Proof of address, such as a utility bill or bank statement
- Device and technical information, including your IP address, device identifiers, browser type and approximate geo-location
- Voluntary information you choose to provide, including communications and live-chat messages
- Recorded calls, where calls with our support team are recorded for support, training and security purposes
- Information from third parties, including identity, credit and fraud-prevention agencies
Non-Personal Information
We also collect non-personal information, including aggregated, technical and analytics data and gameplay data, which does not directly identify you. Where non-personal information is linked or combined with Personal Information, we treat the combined information as Personal Information.
How We Use the Information We Collect
We use the information we collect for the following purposes:
- To set up and administer your Account and provide the Services, including processing payments
- To provide our gaming and betting services
- To identify and authenticate your access to the Services
- To communicate with you about your Account and send service updates
- To send marketing communications, subject to your consent and preferences
- To carry out research, analytics and product improvement
- To provide customer support and troubleshoot issues
- To investigate and prevent fraud, money laundering and breaches of our Terms
- To monitor transactions and comply with our legal and regulatory obligations
- To audit and improve our business practices
Marketing Communications
Where you have given your consent, or where otherwise permitted by law, we may send you marketing communications about promotions, new games, offers and events. These may be sent by email, SMS, telephone or push notification, according to your preferences. You can withdraw your consent or update your preferences at any time through your Account settings or by contacting Customer Support, and every marketing message includes instructions for opting out. Opt-out requests are actioned promptly, although it may take a short time for the change to take effect across all systems. Even after you opt out of marketing, we will continue to send you essential service and Account-related messages.
Cookies Notice
Cookies are small text files placed on your device when you visit the Website. We use cookies to operate the Website, remember your preferences, analyse performance and deliver relevant content. We use the following categories of cookies:
- Essential cookies, which are necessary for the Website to function
- Performance cookies, which help us understand how the Website is used
- Functionality cookies, which remember your settings and preferences
- Targeting and tracking cookies, which help deliver and measure relevant content
Cookies may collect technical data such as your IP address and device and browser information. You can manage or disable cookies through your browser settings; guidance is available for Chrome, Firefox and Safari, and general information can be found at allaboutcookies.org. Please note that disabling some cookies may limit certain features of the Website.
Sharing of Data
We do not sell or rent your Personal Information. We may share it with trusted third parties only where necessary to provide the Services or to meet our legal obligations. These may include:
- Game and software providers
- Payment providers and related service providers
- Marketing partners, where you have given your consent
- Governmental, regulatory and law-enforcement authorities, and courts, where required
- Communication and customer-support software providers
- Identity- and fraud-verification providers
Any third party with whom we share Personal Information is required to protect it, to act only on our instructions, not to use it for their own purposes, and to receive no more information than is necessary.
Data Transfers
Because the Company is established in Costa Rica and works with service providers that may be located in other countries, your Personal Information may be transferred to, stored at, or processed in destinations outside the country in which you live. Where we transfer Personal Information across borders, we take steps to ensure that adequate safeguards are in place to keep it secure. By using the Services, you acknowledge and agree to the transfer of your Personal Information as described in this Policy.
How Long We Keep Your Information
We keep your Personal Information only for as long as necessary for the purposes set out in this Policy. To meet our legal obligations relating to anti-money-laundering, taxation and fraud prevention, Account information is retained for a minimum of five (5) years after your Account is closed, after which it is securely destroyed. When your Account is closed, it is marked as closed and your data is held securely until the applicable retention period ends.
Your Rights
Depending on the law applicable to you, you may have the following rights in relation to your Personal Information, which you can exercise through Customer Support:
- The right to access and to rectify your Personal Information, by making a data subject access request free of charge
- The right to erasure (the “right to be forgotten”), subject to information we are required to retain by law
- The right to restrict the processing of your Personal Information
- The right to data portability
- The right to unsubscribe from direct marketing at any time
- The right to object to certain processing
- Rights relating to automated decision-making and profiling, including where these are used for fraud prevention and verification, and the exceptions that apply
Security
We use industry-standard 256-bit SSL/TLS encryption to protect all transactions, including deposits and withdrawals, and to protect information in transit between you and the Casino. We are committed to keeping your personal and financial information confidential. Information is held on secure servers, and our staff and contractors are bound by confidentiality obligations. While no method of transmission or storage is completely secure, we maintain appropriate technical and organisational measures to protect your Personal Information.
Changes to Our Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and you should check it frequently. If you do not agree with a change, we recommend that you contact the Casino through Customer Support. Your continued use of the Services after a change is published constitutes acceptance of the updated Policy.